Help Desk Support Services

At 210 Solutions, we understand that your business relies on seamless IT support to maintain productivity and minimize downtime. That’s why our Network Operations Center (NOC) team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure.

Our Help Desk provides support from Level 1 and Level 2 technicians and covers a wide range of customer issues, ensuring your business runs smoothly and efficiently. Our expertise includes:

1. Devices running current Microsoft or Apple operating systems – Our expert technicians are well-versed in the latest operating systems to ensure your devices are always running optimally.
2. Open tickets with 3rd party vendors for line of business applications and ISP services prior to escalation – We act as your single point of contact, liaising with third-party vendors to resolve any issues that may arise.
3. Support for business-related workstations, laptops, and limited handheld hardware – We provide assistance for all your essential hardware, keeping your team connected and productive.
4. Wi-Fi connectivity for corporate networks – Our team ensures that your corporate network remains stable and secure, allowing your team to work efficiently without any disruptions.
5. Business line application support, determined during initial onboarding – We tailor our support services to your specific business applications, providing customized solutions for your unique needs.
6. Cloud-based and server-based password resets – We offer prompt and secure password reset services, helping you maintain the highest level of security for your critical data.
7. New user setups – Our team is here to assist with onboarding new employees, setting up their accounts, and ensuring they have access to the necessary tools and resources.

By choosing 210 Solutions for your help desk support, you’re investing in the peace of mind that comes from knowing your IT infrastructure is in capable hands. Our commitment to providing prompt, professional, and personalized service means you can focus on what’s truly important: growing your business.

Contact us today to learn more about how our Help Desk support services can benefit your business.